adooa selects added value phone technologies focussing on small-businesses, professional services and call centres. Our aim is to help unify and grow your business while meeting PCI regulations for phone payments.
What we do
Based in Hertfordshire, we have become one of the UK’s leading ‘direct to user’ VoIP telephone system providers. Our work comes from referrals of existing clients who are happy to recommend us. They range from the owner operator who wants to be able to make and receive calls from their office number on a mobile device through to national call centres with remote call handlers worldwide.
Experience has shaped our core offering to make it ‘fit for your purpose’ something that many of our competitors cannot do because they are not direct to the user as we are. In particular, we are the developers of the telephony platform that we provide directly to you. Our technologies include:
- An exceptional telephony solution with a simple to use App for your mobile or PC.
- A PCI DSS compliant platform to take credit card payments over the phone;
- An AI software that learns and ensures your contact centre agents meet the quality standards established by your industry.
Why clients choose adooa?
Over 80% of our new customers are referrals from our existing clients, SME’s who want a robust cost-effective service from people who translate complexity into plain English and are on hand whenever they need to talk directly to us, here in the UK.
Quick responses – for our contract customers, we respond to all calls within one hour, even the minor issues or enquiries. Most calls are dealt with almost immediately when you phone in or email our support team.
- Short contracts for all our services, no long tie-ins, and flexibility to switch packages as required. We know you will like our services so we don’t need to onboard customers for years.
- Everything-under-one-roof – we like to be able to offer all the telephony services you may need in relation to VOIP. So you only have one partner to deal with, one team of people, and one phone number to call.
Adooa’s clients benefit from access to a team and a wide range of technologies to grow and protect their businesses. I created adooa in 2014, after founding VOIspeed in 2006, when clients asked my advice on various technologies and how they could be used in specific vertical markets.
In case you were curious, the Company owes its name to my son (at the time only 2) who, born independent, said adooa for “I do it” or I can do it. With the same ‘can do’ attitude, we now help people fulfil their business ambitions through the use of telephony technologies.
I run a contact centre with over 30 agents. We were looking for a telephony solution to take credit card payments over the phone in a cost effective way, while maintaining our PCI compliance. Our experience has been very good with a responsive team offering solutions quickly to our requirements and setting up the system as we requested, which we now manage ourselves. As for the future, we are expanding our business thanks to the flexibility of the phone system and the use of its advanced functionalities, ease of adding and maintaining users, and quality control. At present we primarily use PCI compliant call recording, conference bridge for meeting rooms and email reporting.
David, Operations Manager
We are TV and radio production company based in London and have been using VOIspeed for nearly 5 years. The size of our teams are constantly fluctuating due to the freelance industry so the fact that the technology is so flexible is a real bonus. It adapts easily to the changing number of users and extensions which is essential to us. We would highly recommend them to all companies!
Jess, Operations Manager
We are very impressed by the service offered which is fast and tailored to our needs. Previously we had experience of ordering a broadband line over the phone and this meant spending countless hours with a call centre. In this instance the service was bespoke and the range of features available with the technology included services that we were not expecting. I would not hesitate to recommend them.
Diane, Chief Executive
The phones are easy to use, installation is painless and there is no downtime. Furthermore, there has been good customer care since the installation with bespoke training and amendments to phone system settings when our company expanded recently
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